Information Provided Under Japan's Act on Specified Commercial Transactions
Name of Distributor
GSM Rentafone Pty Ltd. Japan Branch
Person in Charge
Ryusuke Inagaki
Location / Tel
3rd floor, Grove Building, 2-17-46 Akasaka, Minato-ku, Tokyo 107-0052 Japan TEL: 050-5527-0564
E-mail address
support@japansims.com
Product price
Indicated on each product page
Fees other than the product price
[Delivery charge] 1000 yen per unit (reduced depending on the number of units) [Return shipping fee] Actual cost will be charged if the package is returned by courier on delivery. [Theft and Loss Claims] As it depends on each product, it will be indicated on the page of each product.
ESIM products sales Bank transfer fee (only when its needed)
Payment Methods
ESIM products sales - Credit Card - Various types of cashless payment - Bank transfers may be accepted in case of problems.
Reservation Deadline
Physical Sim service Order must be placed before 1:00 PM (Japan time), two days prior to your desired pick up date or three days for delivery.
ESIM products sales Not related.
Delivery Period
Physical Sim Service We will deliver the package at the date and time specified by the customer at our or our partner's store. Customers who wish for home delivery will receive the package at the designated address (the address indicated on the contractor's identification documents or the hotel where the customer is staying). *There may be cases where delivery cannot be made on the specified date and time due to weather conditions or other circumstances, or due to inadequate identification as required by law.
ESIM products sales We will send the eSIM(s) to the e-mail address specified by the customer within 24 hours.
About the Cancellation and Return
ESIM and Physical Sim products sales ・Due to the nature of the products, returns and cancellations are not allowed.