FAQ & Troubleshooting

Is an eSIM better for roaming?
How to save and use less data with your eSIM
Can I access any website or application using my eSIM data?
Can I use WhatsApp, Facebook, Instagram and Tik Tok with an eSIM?
How do I use iMessage when using an eSIM?
How to install an eSIM on a Gemini PDA
What is the benefit of eSIM to business travellers?
How many eSIMs can I store in my phone?
Is 5G available?
Are eSIMs better for the environment?
Does using an eSIM use more battery?
Will installing an eSIM lock my phone?
Why is eSIM such a great opportunity for travel?
Is eSIM needed for 5G?
Do eSIM only phones exist?
How many mobile operators offer eSIM services?
Which device brands support eSIM?
What advantages does eSIM give now that SIM cards didn’t before?
How many mobile devices out there support eSIM?
Will my eSIM work on a Smart Watch?
What should I do if my device is network locked?
How do I set up my APN?
What is a data bundle?
What are the benefits of eSIM?
How much data will I need?
Can I send SMS or make phone calls using my eSIM?
Tips & Tricks
I cannot scan my QR Code
How to check that you have the correct eSIM activated / enabled
How can I tell if my eSIM is installed?
I have installed my eSIM but my home SIM has stopped working
My iMessage has stopped working after installing my eSIM
What is an eSIM?
Problems with slow internet connection or slow internet speed
Can't connect my eSIM on iOS/iPhone
"Unable to Complete Cellular Plan Change" Error Message
What should I do if my device is network locked?
“This code is no longer valid” error
“This code is no longer valid” error
What is PDP Authentication Failure?
Can’t connect my eSIM on Android
“Cellular Plans From This Carrier Cannot be Added” Error Message

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