Help / FAQ

What are the APN Settings for my JapanSIMs eSIM?

JapanSIMs eSIM APN settings auto-fill on most phones. Enter APN manually only if needed. Follow this article for step-by-step setup.

The APN (Access Point Name) settings are important to ensure that your eSIM is able to access the local network properly and for the use of mobile data.

Automatic APN settings

In most cases, JapanSIMs eSIMs will automatically configure your APN settings for you, so you shouldn't need to set them up.

Manual APN settings

However, for some devices, the APN does not always auto-configure, and in these cases you will be required to set the APN fields manually.

If you are configuring the APN manually, ensure that you enter "Japan" in the "Name" field and use the APN “bicsapn”.

Additionally, double-check your current APN configuration to ensure it matches the provided information, and try toggling Airplane Mode on and off as a quick connection troubleshoot.

Note that in all cases, you should always leave "Username" and "Password" fields blank. Fill in ONLY the "APN" field with the correct setting.

How to set the APN on iOS devices

1. Go to Settings > Cellular (or Mobile Data)
2. Select your JapanSIMs eSIM under Cellular Plans (or Mobile Data Plans)
3. Type in the provided APN information (bicsapn), leaving other fields empty

How to set the APN on Samsung devices

1. Select Settings
2. Select Connections
3. Select Mobile networks settings
4. Select Access Point Names
5. Tap on the add or + button
6. Click APN and change to the APN information above, and save the settings.

How to set the APN on Google Pixel devices

1. Select Settings
2. Select Network & Internet
3. Select Internet
4. Select the Setting button
5. Select Access Point Names
6. Select the + button, change to the APN information above, and save the settings.

If you have further questions, please contact our customer support.

Common Troubleshooting Steps

1. Verify APN Settings: Ensure the APN matches exactly and data roaming is enabled.
2. Toggle Airplane Mode: Enable and disable Airplane Mode to refresh connections.
3. Manually Select a Network: Turn off automatic network selection and connect to an available local network.
4. Restart Your Device: A reboot can resolve temporary connection issues.

Troubleshooting Common APN Issues

Here are solutions to frequently encountered APN problems:

1. APN Not Saving or Appearing: Restart the device, then reattempt saving the APN. Reboots can refresh the settings.
2. Internet Not Working After Setup: Confirm you've used the correct APN based on your region. For immediate fixes, toggle Airplane Mode ON and OFF.
3. Deleting Other APNs: Remove additional APN configurations to force the device to use the intended settings.
4. Missing or Greyed-Out APN Option: You may not be connected to a supported network, or the APN is pre-configured and cannot be manually changed. Confirm your device is connected to a supported local network. Move to an area with better signal strength if needed.
5. Unable to Save APN Settings: Duplicate APN entries or an inactive eSIM profile may cause errors. Ensure that your eSIM profile is active. Delete any existing duplicate APN entries. Reinstall the Nomad eSIM using the provided QR code, if necessary.