Effective Date: 1st June 2025
At japansims, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you interact with our website, purchase our eSIM services, or contact our support team.
By accessing or using our website and services, you agree to the practices described below.
Japansims is a sim service provider enabling digital connectivity for travellers throughout Japan. This Privacy Policy applies to our services, website, and any communications you have with us.
If you have questions or concerns regarding your data, please contact us at:
📧 Email: support@japansims.com
🌐 Website: www.japansims.com
We collect the following types of personal information depending on how you interact with us:
Full name
Email address
Mobile number
Billing address (where required for invoicing)
Payment-related data (processed securely by third-party providers)
Device information (model, operating system, eSIM compatibility)
Support requests and correspondence
When you visit our website, we collect:
IP address
Device type and browser information
Pages visited and interaction history
Cookies and tracking technologies (see section 7)
We process your personal data for the following purposes:
To fulfill and deliver your sim order
To verify device compatibility
To provide technical or customer support
To personalize your user experience
To detect, prevent, and address fraud or misuse
To send important service-related updates
For legal compliance and transaction record-keeping
We process your data based on the following legal grounds:
Consent: When you opt in to receive newsletters or marketing.
Contractual necessity: To fulfill your purchase or service request.
Legitimate interests: To improve our services and ensure security.
Legal obligations: To comply with tax and accounting laws.
We do not sell your personal data. However, we may share it with trusted partners for service delivery:
Payment processors: (e.g. Stripe, PayPal) for secure transactions.
eSIM platform providers: To generate and deliver your eSIM.
Email platforms: For notifications and service communications.
Analytics tools: To understand website behavior and optimize UX.
We ensure that all third parties are GDPR/CCPA-compliant and only process your data on our instructions.
We retain your personal data only as long as necessary to:
Fulfill the purpose it was collected for
Comply with legal or regulatory obligations
Resolve disputes or enforce agreements
You can request the deletion of your data at any time, subject to legal exceptions.
We use cookies and similar technologies to:
Enable website functionality
Track website performance and usage
Remember your preferences
Offer targeted advertisements (only with your consent)
You can modify your cookie preferences through your browser or our cookie banner.
Depending on your jurisdiction (e.g. EU/UK under GDPR or California under CCPA), you may have the right to:
Access the personal data we hold about you
Correct or update inaccurate information
Request deletion ("Right to be Forgotten")
Object to or restrict data processing
Withdraw consent at any time
Request data portability
To exercise these rights, please email us at support@japansims.com with your request.
We implement robust measures to protect your data, including:
SSL encryption
Secure payment gateways
Access controls and firewalls
Regular monitoring for breaches
While no system is 100% secure, we continuously review and improve our practices to safeguard your information.
Japansims does not knowingly collect data from children under the age of 13 (or 16 in the EU). If you believe a child has provided us with personal data, please contact us so we can delete it promptly.
Your information may be processed and stored outside your country of residence. We ensure such transfers comply with applicable laws, including the use of standard contractual clauses for GDPR compliance.
We may update this Privacy Policy to reflect legal, operational, or technological changes. All changes will be posted on this page with an updated effective date. Continued use of our services after changes implies your acceptance of the revised policy.
If you have any questions, concerns, or wish to exercise your privacy rights, reach out to us:
Japan Sims
📧 support@japansims.com
🌐 www.japansims.com
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